Welcome to our FAQ
Support Center
Frequently Asked Questions
Answers about shipping, batteries, damaged orders, warranties, and contacting Apex RC support.
When will my order arrive?
Orders are processed within 1–2 business days. U.S. shipping usually takes 5–8 business days. International delivery depends on customs and local carriers.
How do I track my package?
Once your order ships, we email you a tracking number. You can also track it on our
Tracking Page or on the carrier website.
What should I do if my RC car arrives damaged?
Email us within 7 days with photos of the product and packaging. We’ll get you a replacement or refund ASAP.
Do your RC cars come with batteries?
Most Apex RC models include a rechargeable battery pack. Controllers may require AA batteries which are not included.
Can I cancel or change my order?
Yes — within 12 hours of placing the order. After it ships, we can’t edit it. You can reach us via the
Support Page.
Do you offer warranties?
All products include a 30-day limited warranty. Extended protection is available on our
Warranty Page.
Do you ship internationally?
Yes — we ship to 30+ countries. Rates and delivery times are calculated at checkout based on your location.
How can I contact support?
You can reach us 7 days a week at support@apexrc.com or through our
contact form.